SpudBros Loyalty Terms UK
These Terms and Conditions ("Terms") govern your participation in
the SpudBros Express Loyalty Programme (the "Programme") available
in the United Kingdom.
The Programme is operated by AllTaster Limited, a private limited company, registered under number 10721632, with its registered office at 9th Floor 107 Cheapside, London, United Kingdom, EC2V 6DN (or any relevant TASTER group entity operating SpudBros Express in the United Kingdom) ("TASTER", "we", "us", "our").
In connection with these Terms, TASTER will use your personal data as set out in our Privacy Policy, which forms part of these terms. Our Privacy Policy describes our information practices, including how we collect, use and share your personal information. It also sets out rights that you have in respect of your personal information.
By enrolling in the Programme, you agree to be bound by these Terms. If you do not accept these Terms, you must not enrol in or continue participating in the Programme.
Individuals who are successfully enrolled in the Programme in accordance with these Terms are referred to as "Members".
If you have any questions, comments or requests regarding the Programme, you may contact us at support@spudbrosexpress.com
1. Purpose of the Programme.
The Programme is designed to reward customers for qualifying purchases made at participating SpudBros Express restaurants in the United Kingdom. Participation is voluntary and free of charge. The Programme is designed for individual customer participation. It must not be used for unauthorised commercial resale, bulk purchasing for redistribution, or any activity that circumvents the intended consumer-facing nature of the Programme.
2. Eligibility.
By enrolling, you confirm that you satisfy the following eligibility criteria. We reserve the right to verify eligibility at any time and to suspend or terminate participation where these requirements are not met. You may participate in the Programme only if you:
Requirements and Process. Participation in the Programme requires the creation of, or access to, a valid SpudBros Express digital account which is currently made available via a web-based application (the "WebApp"). To enrol, you must provide the required contact details through an authorised enrolment channel (in-store ordering systems, online forms or other approved interfaces) and complete the applicable verification process. Completion of the verification process constitutes confirmation of your identity for the purposes of Programme enrolment.
Creation. Upon successful enrolment, a digital account associated with you (the "Rewards Account") will be created. The Rewards Account administers your participation in the Programme.
Third-Party Platform. The technical platform supporting the Programme, including enrolment, points tracking, rewards management and communications, is provided by Hey Pongo, acting as a technology service provider on behalf of TASTER.
Personal Nature. The Rewards Account is personal to you. Only one active Rewards Account per individual is permitted. We reserve the right to merge, suspend or deactivate duplicate or linked Rewards Accounts where reasonably necessary to protect the integrity of the Programme.
Communications and Marketing Preferences. Consent to receive direct marketing communications is separate from enrolment in the Programme. We may send you communications relating to the administration, operation and functionality of your Rewards Account, including information about points, rewards, expiry, account activity or changes to the Programme. Further details regarding our use of personal data and communication practices are set out in our Privacy Policy.
Participating Restaurants. Points may only be earned and redeemed at participating SpudBros Express restaurants within the United Kingdom. Not all restaurants, pop-up locations, delivery-only kitchens or temporary sites may participate in the Programme at all times. Participation may vary by location and may change from time to time. We reserve the right to add, remove or suspend participating restaurants at any time provided that changes will be reflected within the app or on our Programme Information Page where reasonably practicable.
4. Earning Points.
Qualifying Purchases. Members earn points on eligible purchases made at participating locations in accordance with the accrual rules displayed within the WebApp at the time of the transaction. Unless otherwise specified within the WebApp, Members will earn one (1) point for each £1 spent on eligible purchases at participating locations. The applicable points accrual rate may vary during promotional periods, bonus campaigns or tier-based incentives.
Qualifying Transactions. A transaction qualifies for points only where:
The information provided on that page is intended for explanatory and informational purposes only and does not form part of these Terms. In the event of any inconsistency, these Terms shall prevail.
5. Unlocking and Redeeming Rewards.
Unlocking a Reward. Members may exchange accumulated points for rewards displayed within the Rewards Account. When a Member chooses to unlock a reward, the required number of points is immediately and permanently deducted from the Member's Rewards Account and the unlocked reward becomes available for redemption at participating locations. An unlocked reward must be redeemed within thirty (30) days from the date of unlocking. If not redeemed within that period: the reward will automatically expire and the points used to unlock it will not be reinstated.
Product Availability. Redemption is subject to product availability at the relevant participating location. If a Member attempts to redeem a reward within the applicable 30-day period and the product is unavailable: a reasonable alternative of equivalent value may be offered. Recrediting of points in these circumstances shall constitute the Member's sole remedy. Rewards may vary by participating restaurant, cannot be exchanged for cash or credit and cannot be transferred between Members.
Additional Earning Opportunities. We may occasionally offer new ways for Members to earn or use points, including promotional multipliers, seasonal campaigns or other engagement initiatives. Such initiatives may be varied, paused or withdrawn at our discretion, acting reasonably. Certain promotions may be governed by additional terms or eligibility criteria disclosed when the offer is made available.
6. Points Recording and Limits.
Recording. Points are recorded electronically within the Member's Rewards Account and may take up to forty-eight (48) hours to appear. The Member is responsible for checking its balance. Any query regarding missing or incorrect points must be raised within thirty (30) days of the relevant transaction.
Nature of Points. Points have no monetary value, are non-transferable and do not constitute property or a vested right.
Limits. To ensure the integrity of the Programme, we may notably impose reasonable limits on daily or weekly transactions eligible for points and apply a cap to the maximum number of points that may be held in a Rewards Account, restrict or refuse points accrual where unusual, excessive or suspicious activity is detected and we reserve the right to correct errors in points allocation where reasonably identified. Where a refund or reversal occurs, we may also deduct the corresponding number of points from the Member's Rewards Account.
Effect of Use. Points remain in the Rewards Account until they are either used to unlock a reward in accordance with the present Terms or automatically removed upon expiry, whichever occurs first.
7. Rewards Account Closure and Programme Termination.
Voluntary Closure by the Member. You may request the closure of your Rewards Account and withdrawal from the Programme at any time by contacting customer support at support@spudbrosexpress.com. We may require some information to verify your identity before processing your request.
Suspension or Termination by TASTER. We may suspend or terminate your Rewards Account in the circumstances described in the section entitled "Monitoring and Misuse" below, including where we reasonably believe a breach, misuse or fraudulent activity has occurred. We may also suspend or close a Rewards Account where reasonably necessary for legal, regulatory, operational or security reasons, or where the continued administration of the account is no longer appropriate, including following notification of a Member's death.
Effect of Account Closure. Where your Rewards Account is closed, suspended or terminated for any reason:
9. Changes to the Programme.
Right to Modify. We may update, modify, suspend or discontinue the Programme, in whole or in part, for operational, commercial, technical or regulatory reasons.
Notice of Material Changes. Where changes materially affect Members' rights, benefits or the way points are earned or redeemed, we will provide at least thirty (30) days' prior notice via the WebApp or by other reasonable means.
Protection of Existing Points. If a change reduces the value of points already earned or materially alters their redemption conditions, Members will be given a minimum of one (1) month from the date of notice to use those points under the previous conditions, unless continued operation under the previous conditions is not reasonably possible.
Acceptance of Changes. Continued participation in the Programme after the effective date of the changes constitutes acceptance of the updated Programme terms. If you do not agree to any changed terms, then you must immediately stop participating in the Programme and request the closing of your Rewards Account.
10. Service Availability.
No Guarantee of Continuous Access. We do not guarantee that the WebApp or the Programme will be available at all times or that access will be uninterrupted, timely, secure or error-free.
Interruptions and Third-Party Dependencies. Access to the Programme may be suspended, restricted or unavailable temporarily due to maintenance, updates, capacity constraints, security measures, or circumstances beyond our reasonable control, including telecommunications failures, internet disruptions, device incompatibility, or outages affecting third-party services used to operate the Programme.
System Errors and Corrections. The administration of points balances and rewards is performed electronically. While we take reasonable steps to ensure accuracy, we reserve the right to investigate and correct any errors, miscalculations, technical anomalies or inaccuracies affecting points allocation, balances or reward eligibility, where reasonably necessary to preserve the integrity of the Programme.
11. Liability.
Exclusions. To the fullest extent permitted by applicable law, we shall not be liable for any indirect, consequential, incidental, special, punitive or exemplary losses arising out of or in connection with the Programme. This includes, without limitation, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of anticipated savings, loss of goodwill, loss or corruption of data, business interruption, or any other financial or economic loss, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise. We shall also not be liable for any loss arising from third-party acts or omissions, technical failures, unauthorised access to your account, or circumstances beyond our reasonable control.
Liability Cap. Our total aggregate liability to you arising out of or in connection with the Programme, whether in contract, tort (including negligence) or otherwise, shall not exceed £50.
No Guarantee of Rewards. Participation in the Programme does not create any entitlement to the continued availability of specific rewards, earning rates, redemption values or Programme benefits. All such features may be modified, suspended or withdrawn in accordance with these Terms. No failure to make a particular reward available, or any change to earning or redemption mechanics, shall give rise to any claim for compensation or damages, subject always to the limitations of liability set out in this section and your statutory rights.
Statutory Rights Preserved. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited under applicable law.
12. Force Majeure. We shall not be liable for any failure or delay in performing our obligations under the Programme where such failure or delay results from events beyond our reasonable control.
Such events may include, without limitation, acts of God, natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, terrorism, governmental action, regulatory restrictions, labour disputes, supply chain disruption, failure of telecommunications networks, internet service interruptions, cyber-attacks, or outages affecting third-party service providers engaged in the operation of the Programme.
Where such an event occurs, our obligations under the Programme shall be suspended for the duration of the event and we may take reasonable steps to mitigate its effects where practicable.
13. Intellectual Property.
Ownership. All intellectual property rights in and relating to the Programme, including its name, branding, logos, content, design elements, graphics, promotional materials, databases and software components, are owned by or licensed to TASTER.
Limited Licence. Participation in the Programme grants you a limited, personal, revocable, non-exclusive and non-transferable right to access and use the Programme solely in accordance with these Terms.
Restrictions. You may not copy, reproduce, modify, distribute, commercially exploit, reverse engineer or otherwise use any part of the Programme except as expressly permitted under these Terms.
14. Assignment and Transfer. We may assign, novate or otherwise transfer our rights and obligations under these Terms to another entity within the TASTER group or in connection with a corporate restructuring, merger, acquisition or sale of assets, provided that such transfer does not materially reduce your rights under these Terms. You may not assign, transfer or otherwise dispose of your rights or obligations under these Terms without our prior written consent.
15. Entire Agreement. These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and TASTER in relation to the Programme and supersede any prior representations, understandings or arrangements relating to it.
16. Severability and Waiver. If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect. Any failure or delay by us to exercise any right or enforce any provision under these Terms shall not constitute a waiver of that right or provision.
17. Electronic Communication. You agree that communications relating to the Programme may be provided electronically via the WebApp, SMS, email or other digital means. Electronic communications shall be deemed received at the time of transmission, subject to technical delivery constraints beyond our reasonable control.
18. Governing Law and Jurisdiction. These Terms and any dispute or claim arising out of or in connection with the Programme shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have primary jurisdiction to hear any dispute arising out of or in connection with these Terms. If you are resident in another part of the United Kingdom, you may alternatively bring proceedings in the courts of your place of residence.
19. Privacy. Your personal data is processed in accordance with the SpudBros Express Privacy Policy, which forms part of these Terms. You can view the current Privacy Policy here: SpudBros Express Loyalty Terms - Privacy Policy.
The Programme is operated by AllTaster Limited, a private limited company, registered under number 10721632, with its registered office at 9th Floor 107 Cheapside, London, United Kingdom, EC2V 6DN (or any relevant TASTER group entity operating SpudBros Express in the United Kingdom) ("TASTER", "we", "us", "our").
In connection with these Terms, TASTER will use your personal data as set out in our Privacy Policy, which forms part of these terms. Our Privacy Policy describes our information practices, including how we collect, use and share your personal information. It also sets out rights that you have in respect of your personal information.
By enrolling in the Programme, you agree to be bound by these Terms. If you do not accept these Terms, you must not enrol in or continue participating in the Programme.
Individuals who are successfully enrolled in the Programme in accordance with these Terms are referred to as "Members".
If you have any questions, comments or requests regarding the Programme, you may contact us at support@spudbrosexpress.com
1. Purpose of the Programme.
The Programme is designed to reward customers for qualifying purchases made at participating SpudBros Express restaurants in the United Kingdom. Participation is voluntary and free of charge. The Programme is designed for individual customer participation. It must not be used for unauthorised commercial resale, bulk purchasing for redistribution, or any activity that circumvents the intended consumer-facing nature of the Programme.
2. Eligibility.
By enrolling, you confirm that you satisfy the following eligibility criteria. We reserve the right to verify eligibility at any time and to suspend or terminate participation where these requirements are not met. You may participate in the Programme only if you:
- are aged 16 years or over and,
- have a valid phone number.
Requirements and Process. Participation in the Programme requires the creation of, or access to, a valid SpudBros Express digital account which is currently made available via a web-based application (the "WebApp"). To enrol, you must provide the required contact details through an authorised enrolment channel (in-store ordering systems, online forms or other approved interfaces) and complete the applicable verification process. Completion of the verification process constitutes confirmation of your identity for the purposes of Programme enrolment.
Creation. Upon successful enrolment, a digital account associated with you (the "Rewards Account") will be created. The Rewards Account administers your participation in the Programme.
Third-Party Platform. The technical platform supporting the Programme, including enrolment, points tracking, rewards management and communications, is provided by Hey Pongo, acting as a technology service provider on behalf of TASTER.
Personal Nature. The Rewards Account is personal to you. Only one active Rewards Account per individual is permitted. We reserve the right to merge, suspend or deactivate duplicate or linked Rewards Accounts where reasonably necessary to protect the integrity of the Programme.
Communications and Marketing Preferences. Consent to receive direct marketing communications is separate from enrolment in the Programme. We may send you communications relating to the administration, operation and functionality of your Rewards Account, including information about points, rewards, expiry, account activity or changes to the Programme. Further details regarding our use of personal data and communication practices are set out in our Privacy Policy.
Participating Restaurants. Points may only be earned and redeemed at participating SpudBros Express restaurants within the United Kingdom. Not all restaurants, pop-up locations, delivery-only kitchens or temporary sites may participate in the Programme at all times. Participation may vary by location and may change from time to time. We reserve the right to add, remove or suspend participating restaurants at any time provided that changes will be reflected within the app or on our Programme Information Page where reasonably practicable.
4. Earning Points.
Qualifying Purchases. Members earn points on eligible purchases made at participating locations in accordance with the accrual rules displayed within the WebApp at the time of the transaction. Unless otherwise specified within the WebApp, Members will earn one (1) point for each £1 spent on eligible purchases at participating locations. The applicable points accrual rate may vary during promotional periods, bonus campaigns or tier-based incentives.
Qualifying Transactions. A transaction qualifies for points only where:
- the Member's Rewards Account is correctly identified before completion of payment, including where payment is made using a payment card previously linked to the Member's Rewards Account,
- the transaction is processed through authorised point-of-sale systems or approved digital ordering channels and is completed.
- delivery charges or service fees,
- gift cards or vouchers,
- charitable donations,
- taxes,
- refunded or reversed transactions,
- any other items expressly excluded within the WebApp.
The information provided on that page is intended for explanatory and informational purposes only and does not form part of these Terms. In the event of any inconsistency, these Terms shall prevail.
5. Unlocking and Redeeming Rewards.
Unlocking a Reward. Members may exchange accumulated points for rewards displayed within the Rewards Account. When a Member chooses to unlock a reward, the required number of points is immediately and permanently deducted from the Member's Rewards Account and the unlocked reward becomes available for redemption at participating locations. An unlocked reward must be redeemed within thirty (30) days from the date of unlocking. If not redeemed within that period: the reward will automatically expire and the points used to unlock it will not be reinstated.
Product Availability. Redemption is subject to product availability at the relevant participating location. If a Member attempts to redeem a reward within the applicable 30-day period and the product is unavailable: a reasonable alternative of equivalent value may be offered. Recrediting of points in these circumstances shall constitute the Member's sole remedy. Rewards may vary by participating restaurant, cannot be exchanged for cash or credit and cannot be transferred between Members.
Additional Earning Opportunities. We may occasionally offer new ways for Members to earn or use points, including promotional multipliers, seasonal campaigns or other engagement initiatives. Such initiatives may be varied, paused or withdrawn at our discretion, acting reasonably. Certain promotions may be governed by additional terms or eligibility criteria disclosed when the offer is made available.
6. Points Recording and Limits.
Recording. Points are recorded electronically within the Member's Rewards Account and may take up to forty-eight (48) hours to appear. The Member is responsible for checking its balance. Any query regarding missing or incorrect points must be raised within thirty (30) days of the relevant transaction.
Nature of Points. Points have no monetary value, are non-transferable and do not constitute property or a vested right.
Limits. To ensure the integrity of the Programme, we may notably impose reasonable limits on daily or weekly transactions eligible for points and apply a cap to the maximum number of points that may be held in a Rewards Account, restrict or refuse points accrual where unusual, excessive or suspicious activity is detected and we reserve the right to correct errors in points allocation where reasonably identified. Where a refund or reversal occurs, we may also deduct the corresponding number of points from the Member's Rewards Account.
Effect of Use. Points remain in the Rewards Account until they are either used to unlock a reward in accordance with the present Terms or automatically removed upon expiry, whichever occurs first.
7. Rewards Account Closure and Programme Termination.
Voluntary Closure by the Member. You may request the closure of your Rewards Account and withdrawal from the Programme at any time by contacting customer support at support@spudbrosexpress.com. We may require some information to verify your identity before processing your request.
Suspension or Termination by TASTER. We may suspend or terminate your Rewards Account in the circumstances described in the section entitled "Monitoring and Misuse" below, including where we reasonably believe a breach, misuse or fraudulent activity has occurred. We may also suspend or close a Rewards Account where reasonably necessary for legal, regulatory, operational or security reasons, or where the continued administration of the account is no longer appropriate, including following notification of a Member's death.
Effect of Account Closure. Where your Rewards Account is closed, suspended or terminated for any reason:
- you will immediately cease to earn or redeem points,
- any unlocked rewards not yet redeemed will be cancelled and
- any unused points will expire immediately, unless otherwise required by applicable law.
- your digital account has been suspended or terminated,
- suspicious, fraudulent or unusual activity has been detected,
- points or rewards have been obtained, used or attempted to be obtained in breach of these Terms,
- you have misused, manipulated or attempted to interfere with the operation of the Programme or your Rewards Account,
- false, inaccurate or misleading information has been provided or,
- you have otherwise breached these Terms.
9. Changes to the Programme.
Right to Modify. We may update, modify, suspend or discontinue the Programme, in whole or in part, for operational, commercial, technical or regulatory reasons.
Notice of Material Changes. Where changes materially affect Members' rights, benefits or the way points are earned or redeemed, we will provide at least thirty (30) days' prior notice via the WebApp or by other reasonable means.
Protection of Existing Points. If a change reduces the value of points already earned or materially alters their redemption conditions, Members will be given a minimum of one (1) month from the date of notice to use those points under the previous conditions, unless continued operation under the previous conditions is not reasonably possible.
Acceptance of Changes. Continued participation in the Programme after the effective date of the changes constitutes acceptance of the updated Programme terms. If you do not agree to any changed terms, then you must immediately stop participating in the Programme and request the closing of your Rewards Account.
10. Service Availability.
No Guarantee of Continuous Access. We do not guarantee that the WebApp or the Programme will be available at all times or that access will be uninterrupted, timely, secure or error-free.
Interruptions and Third-Party Dependencies. Access to the Programme may be suspended, restricted or unavailable temporarily due to maintenance, updates, capacity constraints, security measures, or circumstances beyond our reasonable control, including telecommunications failures, internet disruptions, device incompatibility, or outages affecting third-party services used to operate the Programme.
System Errors and Corrections. The administration of points balances and rewards is performed electronically. While we take reasonable steps to ensure accuracy, we reserve the right to investigate and correct any errors, miscalculations, technical anomalies or inaccuracies affecting points allocation, balances or reward eligibility, where reasonably necessary to preserve the integrity of the Programme.
11. Liability.
Exclusions. To the fullest extent permitted by applicable law, we shall not be liable for any indirect, consequential, incidental, special, punitive or exemplary losses arising out of or in connection with the Programme. This includes, without limitation, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of anticipated savings, loss of goodwill, loss or corruption of data, business interruption, or any other financial or economic loss, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise. We shall also not be liable for any loss arising from third-party acts or omissions, technical failures, unauthorised access to your account, or circumstances beyond our reasonable control.
Liability Cap. Our total aggregate liability to you arising out of or in connection with the Programme, whether in contract, tort (including negligence) or otherwise, shall not exceed £50.
No Guarantee of Rewards. Participation in the Programme does not create any entitlement to the continued availability of specific rewards, earning rates, redemption values or Programme benefits. All such features may be modified, suspended or withdrawn in accordance with these Terms. No failure to make a particular reward available, or any change to earning or redemption mechanics, shall give rise to any claim for compensation or damages, subject always to the limitations of liability set out in this section and your statutory rights.
Statutory Rights Preserved. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited under applicable law.
12. Force Majeure. We shall not be liable for any failure or delay in performing our obligations under the Programme where such failure or delay results from events beyond our reasonable control.
Such events may include, without limitation, acts of God, natural disasters, fire, flood, epidemic or pandemic, war, civil unrest, terrorism, governmental action, regulatory restrictions, labour disputes, supply chain disruption, failure of telecommunications networks, internet service interruptions, cyber-attacks, or outages affecting third-party service providers engaged in the operation of the Programme.
Where such an event occurs, our obligations under the Programme shall be suspended for the duration of the event and we may take reasonable steps to mitigate its effects where practicable.
13. Intellectual Property.
Ownership. All intellectual property rights in and relating to the Programme, including its name, branding, logos, content, design elements, graphics, promotional materials, databases and software components, are owned by or licensed to TASTER.
Limited Licence. Participation in the Programme grants you a limited, personal, revocable, non-exclusive and non-transferable right to access and use the Programme solely in accordance with these Terms.
Restrictions. You may not copy, reproduce, modify, distribute, commercially exploit, reverse engineer or otherwise use any part of the Programme except as expressly permitted under these Terms.
14. Assignment and Transfer. We may assign, novate or otherwise transfer our rights and obligations under these Terms to another entity within the TASTER group or in connection with a corporate restructuring, merger, acquisition or sale of assets, provided that such transfer does not materially reduce your rights under these Terms. You may not assign, transfer or otherwise dispose of your rights or obligations under these Terms without our prior written consent.
15. Entire Agreement. These Terms, together with the Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and TASTER in relation to the Programme and supersede any prior representations, understandings or arrangements relating to it.
16. Severability and Waiver. If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect. Any failure or delay by us to exercise any right or enforce any provision under these Terms shall not constitute a waiver of that right or provision.
17. Electronic Communication. You agree that communications relating to the Programme may be provided electronically via the WebApp, SMS, email or other digital means. Electronic communications shall be deemed received at the time of transmission, subject to technical delivery constraints beyond our reasonable control.
18. Governing Law and Jurisdiction. These Terms and any dispute or claim arising out of or in connection with the Programme shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have primary jurisdiction to hear any dispute arising out of or in connection with these Terms. If you are resident in another part of the United Kingdom, you may alternatively bring proceedings in the courts of your place of residence.
19. Privacy. Your personal data is processed in accordance with the SpudBros Express Privacy Policy, which forms part of these Terms. You can view the current Privacy Policy here: SpudBros Express Loyalty Terms - Privacy Policy.